- OperatorRocketship Ventures S.R.L
- Established2021
- Games7,200+ pokies, 400+ live tables, 550+ jackpots
- Audited byiTech Labs & eCOGRA
1. About this Privacy Policy
Your privacy matters to Sportaza Casino. When you use our website or services, we may need to collect personal information so that we can provide an account, process activity, keep the platform secure and meet applicable legal and operational requirements. Personal information means information that identifies you or could reasonably be linked to you.
This policy applies to information collected through the Sportaza Casino website, account features, customer support interactions, payment activity and related digital services. It also applies when you contact us about your account, request assistance, submit verification information or otherwise communicate with us.
By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular use, we will seek it in an appropriate way. You may withdraw consent for certain uses, although doing so may not affect processing that is needed to operate your account, protect the service or comply with legal obligations.
This policy may be updated from time to time to reflect changes to the website, our services, technology or privacy practices. The latest version will be made available on this page. We encourage you to review it periodically, particularly if you continue using the website after an update.
2. Information we may collect
The information we handle depends on how you use the website and the services available to you. We try to collect information that is reasonably necessary for the relevant purpose. This may include the following categories:
- Account details, such as your name, date of birth, residential information, username, password details and contact information provided when you register or update an account.
- Identity and verification documents, such as documents or information used to confirm your identity, age, eligibility or account details. These may include information contained in the documents you submit.
- Payment and transaction records, including deposits, withdrawals, account balances, payment method details, transaction history and information needed to investigate or reconcile an activity. Payment providers may process some payment information directly.
- Communications and support records, including messages, enquiries, complaints, requests, feedback and information you provide when communicating with our support team.
- Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, access times, referring pages and general interaction information.
- Usage information, such as pages viewed, features used, session activity, preferences and actions taken on the website.
- Cookie and similar technology data, which may help the website remember settings, maintain sessions, understand use of the service and support security or performance.
You should only provide information that is accurate, current and relevant. If information changes, you should update it where account tools allow or contact support for assistance. Providing incomplete or inaccurate information may affect our ability to verify an account, provide services, respond to a request or keep the platform secure.
We may receive information from you, from your use of the website, from payment or verification service providers, or from other parties where this is reasonably necessary for account administration, security, fraud prevention or legal compliance. We do not ask you to provide information that is unrelated to these purposes.
3. Why we use information
We use personal information for purposes connected with providing and managing an online casino service. These purposes may include:
- Creating, maintaining and administering your account.
- Confirming identity, age and other account information where verification is required.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support, handling complaints and responding to questions or requests.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or prohibited activity.
- Keeping the website, systems, payment processes and user accounts safe, reliable and functional.
- Understanding how the website is used so that we can monitor performance, fix problems and improve features.
- Sending service-related messages, such as account notices, security information, transaction updates and important changes to our services.
- Sending marketing or promotional communications where permitted and where you have given the required permission or otherwise have a valid basis to receive them.
- Meeting legal, regulatory, accounting, record-keeping and other formal obligations that apply to the operation of the service.
- Establishing, exercising or defending legal rights, and responding to lawful requests or processes.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements. Where practical, we may use aggregated or de-identified information for reporting, analysis, security and service improvement. Information in this form is intended not to identify an individual directly.
4. Sharing, security and retention
We may share relevant information with service providers and professional partners that help operate the website and support our services. Depending on the circumstances, these parties may assist with payment processing, identity and document verification, fraud prevention, technology, hosting, communications, customer support, security, analytics, accounting or legal services. They should only handle information for authorised purposes and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to protect players, the website or our rights; to investigate suspected unlawful or prohibited activity; to respond to a valid legal request; or to meet a legal, regulatory or other formal obligation. We do not sell personal information as a general business practice. If services or providers involve processing in another country, information may be handled outside Australia in accordance with the arrangements applicable to that service.
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, internet transmission or electronic storage method can be guaranteed to be completely secure, so you should also protect your password and avoid sharing account security information.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and support records must be retained for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, destroy it or make it non-identifying.
Closing an account does not necessarily result in the immediate deletion of every record. We may need to retain information to complete outstanding matters, prevent repeat misuse, resolve disputes, demonstrate compliance or meet record-keeping requirements. Retained information will continue to be handled with appropriate safeguards and will not be kept longer than necessary for the applicable purpose.
